Help Centre

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Find answers in seconds, right here. Get Answers of Frequently asked question from our Customers.

After you have placed the order, we will send you an ORDER CONFIRMATION email and sms with delivery details and will keep you informed at every step of the way.

We will send you an Order Confirmation email containing the details of your order. Please review the email and if you find any issue with your order, please contact us right away in order to help you.

Your order details, processing and delivery selections are entered in our production scheduling system. Using this information, the system prioritizes the printing, production and shipping of your order in accordance with your selections.

We then select and customize your item(s), pack it/them ,and manage the time for your package for shipping.

Please follow our mails if there is any issue with design or production our team will contact you.

If you are logged in, you can see all relevant information and the status of your order. We also share regular updates to keep you informed about your orders

A cancellation of your order is generally possible only when the order is not processed for production.

Cancellation is possible only when the order status is 'Under design review' or 'Kept on Hold.

You have to raise a request to cancel the order. Our team will confirm whether we can help you or not.

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You need to have an internet connection to browse the products and place your orders. You can use any browser. However, Google Chrome is the most compatible browser.

If the order is processed to production, We couldn’t assist providing you the access to edit your existing order hence we are sorry we couldn’t help on your request.

Yes ,If the order is not processed to production, Kindly reach our call/chat support immediately ,So that we can assist you by holding the order and providing the access to edit your existing order.

Yes! We Provide a fully customisable offers made just for your company. 

Payment FAQ

Having Problems with Payments? No Worries you have find a solution below

Infinity Prints offers you multiple payment methods online. Whatever your mode of online payment, you can rest assured that trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Debit Card, Credit Cards, Mobile Wallets, Paytm, UPI, Google Pay, Phonepe, EMI ( Easy Monthly Installments ) and more.

Inkmonk also accepts payments made using Card Types like Visa, MasterCard, Maestro, American Express and many more ways to pay online.

Please be aware that we will not begin production until we have received the payment and the print-ready artwork. As we have no influence on the posting systems and processing time of the banks this may take up to 2 working days (excluding Sunday and holidays).

No. Sorry, currently COD option isn’t available. But we’re working on the same. 

if your order gets cancelled by any reason we will refund your money in 7-10 working days.

In case of payment errors/failure, please retry ensuring: Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)

Your internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund.

You can get in touch with Customer Care along with your order number and details of the amount deducted, or send an email to support@infinityprints.in for any further clarifications.

We apologize for what has happened . In certain cases due to some technical issues with the payment gateway (our partner payment gateways) your amount might have debited but order might have not created.

we request you to check with our chat support for immediate reply and if they were able to confirm the payment with our Finance team that your payment has been received then an order will be activated.

You can track your order from Order History page in your account.

Once you add product to the cart, after you proceed to checkout. you will find an option to enter coupon code for your order.

Design FAQ

Get Easy Solution to your Design Problems.

Infinity Prints Editor Accepts .PNG .JPG .SVG .PDF .EPS 
You can Import Images from Facebook and Instagram as well. 

if you have any other file formats. you can contact customer care to help you.

Yes! We do offer a Custom design, made just for your company. contact our customer care to help you

Yes, you can upload the artwork after the is order placed. By Emailing us at support@infinityprints.in or can contact Customer Care

Most people are surprised at how well their print job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor.

Simply said, no. All spelling should always be checked prior to submitting your artwork to us, and a digital proof, or the lack of one cannot be blamed for problems in your artwork that should have been fixed before submitting your artwork to us. We expect that the artwork you upload to your order is the artwork you want to be printed.

Standard printing resolution is 300DPI. The best way to check if you artwork or images are good quality or high resolution, is to zoom in very close and view your image at around 200% zoom. If your artwork is very pixelated and blurry, then it will appear this way when printed too.

Always use the original high quality artwork and images when printing your designs. That being said, don't assume that the resolution is sufficient if the settings are set to 300DPI. It may be the case that you have used images, logos or texts in your design that are originally from lower quality. To avoid this, we recommend you to use the original files and never use images or logos from the internet.

When graphics continue to the edge of a sheet of paper bleed is required. This is because a commercial printing press cannot print to the edge of a sheet of paper. Instead multiple products are printed on much larger sheets of paper and then cut down to size.It is impossible to cut exactly to the edge of your design a little over print on each side is required. This overprint is called “bleed”. Any document that is being professionally printed will require a bleed area and a safe zone providing the print runs to the edge of the document

Shipping faq

Find all the Solution Related to Shipping of your order.

When you order from our website, we ensure that the order starts getting processed within 24 hours

Depending on the shipping address and within India, post ordering, this should take 3 - 10 working days with standard shipping to get delivered.

In some rare cases, due to delivery address accessibility issues and availability of certain products it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays. You can track your shipment once it is shipped.

Our shipping charges entirely depends on product category,shipping location only. We also offer free shipping for certain products. Your shipping charges can be viewed while you proceed to checkout.

Yes, the tracking details are updated to your order once it is shipped out from our facility.

You can login and find the tracking number and also we shall inform you via email.

The order will be delivered as per the delivery timeline mentioned while you checkout and our team Regularly follows till your order is successfully delivered. 

If there is any delay due to bad weather or carrier delay due to any reason there might be a delay. But if your order is facing any issue in getting the package on delivery kindly reach us we can make it right on time.

Once you’ve placed your order, you can easily track it on your Order History page.

Here’s how to do it:

Sign in to My Account Go to “Order History” Check to see the status of your order. If it’s been shipped, you can track it using the carrier link Under Consignment Tracking Tracking link for consignment

Get a heads-up of when your order will arrive

In most cases, Yes. After you place an order you can reach us via chat/call to help you in changing the address if the product is not yet packed or dispatched.

GST - Goods and services tax

Find all the Question Related to GST.

Goods and Services Tax (GST) is a tax required by the Indian Government on certain goods and services shipped to customers within states of India.

A tax invoice is provided to you via email after your order has been shipped. You can also access the tax invoice (after your order has shipped) from your Order History:

All your orders to date are displayed. Review the Status column to determine if your order has shipped.

Important notes about the tax invoice:

It should be used for all tax refund and reporting purposes. It includes the INFINITY GROUP GST Registration Number and the GST amount.

Goods and Services Tax (GST) is a general consumption tax that is assessed on the value of the goods & services.

It is the indirect tax on the consumption of the goods, paid by its original producers upon the change in goods or upon the transfer of the goods to its ultimate consumers. It's based on the value of the goods, supplied by the transferor

GST will be applied to most products shipped to customers within states of India.

Based on GST regime and analysis on rates applicable to specific product, applicable rate will be 5% , 12% ,18% or 28% based on the rates covered under GST.

Yes! You can. Please add the company name while checking out the order. 

Our Team shall contact you for the GSTIN Number for Tax Invoicing or you can also email the GST Certificate at support@infinityprints.in

Didn't find your answers?

No Problem, Please feel free to contact our customer care or email us at support@infinityprints.in