Help Center

My Order

Ordering printed products from our website is easy! Just browse through the product categories, select the items you need with their specifications, upload your design files, add the products to your cart, and proceed to checkout. Enjoy a seamless process to get the high-quality prints you desire.

Yes, absolutely! Before placing the order, you will receive a design proof or preview to ensure your satisfaction. For website proof, we offer a 3D Design Preview to visualize how the product will look. If the design is created by our designer, we will send you the proof for approval before proceeding with printing, ensuring that you are fully happy with the final result. Your satisfaction is our priority, and we strive to provide the best possible service and products.

We understand that circumstances may change, and we try our best to accommodate cancellation requests for items that haven't been printed yet. You can contact our customer support to request a cancellation, but please note that submitting a request does not guarantee the item will be canceled.

If your cancellation is successful, we will issue a refund for the amount of the item to the payment method used. In case no payment was taken, we'll cancel the pending charge. You will receive an email with the refund details for your reference. Our goal is to provide a smooth and responsive process, ensuring your satisfaction with every aspect of your order.

Absolutely! We take pride in offering flexible options to cater to your specific needs. There is no minimum quantity requirement for our products. You can select from various quantity options starting from the lowest print quantity possible. If you have a unique requirement or need a custom quantity, our dedicated customer care team is here to assist you. Just let us know your preferences, and we'll ensure you get exactly what you need for your printing projects. Your satisfaction is our priority, and we strive to provide the best solutions to meet your individual needs.

We accept the following payment methods on our secure site:

  • Credit card
  • Debit card
  • Internet Banking Account
  • UPI
  • Mobile Wallets
  • EMI

As part of our streamlined checkout process, we now offer the option to add your GSTIN Number to the Order Note during checkout. This allows you to conveniently provide the necessary information for a Tax Invoice directly while placing your order. Rest assured, your GSTIN Number will be included in the invoice generated after order dispatch, ensuring a hassle-free experience for business orders. For any queries or assistance, our dedicated sales and support team is always ready to help. Your satisfaction is our priority, and we aim to make your ordering experience as smooth and efficient as possible.

Designing my prints

Rest assured that all content within the safety line is guaranteed to be accurately printed on your product. To avoid any potential cut-offs during the trimming process, we recommend keeping text and important elements of your photos, logos, and designs within this safety line for the best results. Your satisfaction is our priority, and we strive to deliver high-quality products that meet your expectations.

To ensure the best results for your printed product, it's essential to understand the trim area, which is the space between the safety line and the bleed line where your product will be cut. By keeping all important content within the safety line and extending the background to the bleed line, you can ensure that your design is well-protected and accurately presented. We are committed to providing top-notch printing services and ensuring your satisfaction with every order.

The bleed line designates the outermost cutting point for your product. Background colors or images that extend to this line are referred to as full bleed, ensuring a print that reaches the edge of your product. On the other hand, white edges occur when the background does not extend to the bleed line, leaving a visible white border after trimming. Paying attention to these aspects guarantees a professional and polished look for your printed materials.

Absolutely! If you prefer, you can send the design directly to our Customer Care Team without adding it to your order. Our team will review the design and seek your approval before proceeding with printing. Once you're satisfied with the design, we'll use it for your order, ensuring that you get exactly what you envisioned. Your convenience and satisfaction are paramount, and we're here to make the process as smooth and straightforward as possible. Feel free to collaborate with our team for a hassle-free and customized printing experience.

We can use all types of file formats like PDF, PNG, JPEG, PSD, SVG, EPS, AI, Word, Powerpoint, Pages, Keynote and many more...

Most preferred format is PDF for printing

RGB and CMYK are two different color modes used for digital and print media, respectively. Understanding their differences is crucial for achieving accurate color representation in your printed materials.

  1. RGB (Red, Green, Blue):
    RGB is an additive color model primarily used for digital displays such as computer screens, smartphones, and TVs. It works by combining varying intensities of red, green, and blue light to create a wide range of colors. In this model, white is created by adding all three primary colors at their full intensity, while black is achieved by the absence of all colors.
  2. CMYK (Cyan, Magenta, Yellow, Key/Black):
    CMYK is a subtractive color model used for printing purposes. It works by applying layers of cyan, magenta, yellow, and black ink on paper to absorb and subtract light, producing a range of colors. In this model, white is the absence of ink, and black is created by using all three primary colors at full intensity.

Effect for Printing:
Converting RGB images directly to CMYK can lead to color discrepancies due to the different color gamuts of the two models. Some RGB colors may not be reproducible in CMYK, resulting in color shifts or loss of vibrancy. To achieve accurate and consistent colors in print, it's essential to convert RGB images to CMYK before sending them for printing.

How to Convert RGB to CMYK:
To convert an RGB image to CMYK, you can use professional graphic design software like Adobe Photoshop or Illustrator. Follow these steps:

  1. Open the RGB image in the software.
  2. Go to the "Image" menu (Photoshop) or "Edit" menu (Illustrator).
  3. Look for the "Mode" or "Color Mode" option and select "CMYK Color" from the drop-down menu.
  4. Save the image as a new file to preserve the original RGB version.

Keep in mind that while this conversion helps ensure better color accuracy for print, some color shifts may still occur due to the differences in color gamuts between RGB and CMYK. It's always a good practice to work in CMYK mode from the start if your project is intended for print to avoid any unexpected color changes.


Once payment for your order is received, we'll promptly send an order confirmation to the email address associated with your Infinity Prints account. As soon as your order ships, you'll receive an email notification containing a tracking number, allowing you to easily monitor the delivery status.

You can conveniently view your order status 24/7 from your Order History page. Simply sign in to your Infinity Prints account, click on "My Account," and then select "Order History." Here, you'll find all your orders to date, including the current status. If your order has been shipped, the tracking number will also be provided for your convenience. We're committed to providing a seamless and transparent order process to ensure your utmost satisfaction.

Our typical printing production time for your order is within 3 hours to 24 business hours. While we strive for the fastest printing turnaround, in some cases, complexities or unforeseen circumstances may result in slightly longer processing times. However, rest assured, we always do our best to ensure prompt and efficient printing production to meet your expectations and deadlines. Your satisfaction is our priority, and we aim to provide high-quality products and timely service for a seamless printing experience.

Shipping fees will be calculated during the checkout process, taking into account the specifics of your order and the designated delivery location. This ensures accurate and transparent shipping costs tailored to your individual requirements.

Yes, we do offer an express delivery option for select pincodes in Bangalore. To ensure swift delivery, we partner with trusted delivery services such as Porter, Dunzo, Uber, Ola, and others. With this option, you can rest assured that your order will reach you at the earliest possible time, ensuring a seamless and efficient delivery experience. Your satisfaction is our priority, and we strive to provide convenient shipping options to meet your needs.

Contact our Customer Care team for assistance in delivering your order to multiple addresses. We are here to ensure a seamless and efficient delivery process tailored to your specific needs.